TERMS & CONDITIONS

DC Business
Kralendijk, Bonaire, Dutch Caribbean
info@dcbusiness.nl
+599 7959315

Chamber of Commerce Bonaire number 1620

DC Business provides professional cleaning and on-site support services for:
• Vacation rentals
• Short-term rentals
• Long-term rentals
• High-end villas and condos
• Remote-owned properties on Bonaire

Our primary service is turnover cleaning between guest stays.
Additional services are offered strictly as add-ons and must be agreed upon in advance.

A standard turnover cleaning includes:
• General interior cleaning
• General patio and terrace cleaning
• Kitchen and bathroom cleaning
• Window cleaning
• Floor cleaning
• Visual inspection of the property and garden

The following are not included unless booked as add-ons:
• Linen handling
• Deep cleaning
• Steam cleaning (carpets, mattresses, furniture)
• High-pressure cleaning
• Daily or mid-stay hotel-style cleaning
• Fridge pre-stocking
• Refill services
• Trash bin handling
• Maintenance coordination

Daily or multi-day cleaning during a guest’s stay is available only for high-end and luxury villas and condos with elevated service expectations.

This hotel-style service may include:
• Bed making
• Bathroom refresh
• Light cleaning
• Refill restocking
• Emptying bathroom and kitchen trash bins
• Fresh linen upon request

These services are offered exclusively as add-ons and subject to availability.

Clients are responsible for providing safe, timely, and uninterrupted access to the property, including:
• Lockboxes
• Smart locks
• Key safes
• Local key pickup instructions

If access is not available at the scheduled time, DC Business reserves the right to cancel or reschedule the service. Any resulting costs remain the responsibility of the client.

Linen services may include washing, drying, folding, ironing, bed making, and preparation for guest arrival.

Unless otherwise agreed:
• Linen handling is charged separately
• Linen may be processed on-site or externally depending on property facilities and scheduling
• Only bedding and kitchen linens are ironed; towels are washed, dried, and folded

• Deep cleaning and steam cleaning are not part of standard turnover cleaning
• Steam cleaning is performed without chemical cleaning agents
• High-pressure cleaning is offered only where surfaces are suitable
• Drying times and surface conditions must be respected

We move lightweight items when necessary.
We do not move heavy furniture or items that may pose safety risks to our team.

If issues are identified during cleaning:
• We report them with photos when possible
• Minor issues may be addressed on-site when feasible
• Larger issues can be coordinated with third-party technicians upon request

DC Business acts solely as a local coordinator and is not liable for third-party workmanship, timelines, or costs.

We support remote homeowners, hosts, property managers, and agencies by:
• Coordinating access
• Managing cleaning and turnovers
• Reporting issues
• Preparing properties for owner or guest arrival
• Acting as a local on-site contact on Bonaire

Additional responsibilities must always be agreed upon in writing.

• Pricing is based on the selected services and agreed add-ons.
• All prices are communicated in advance.
• All prices displayed on the website are exclusive of 6% ABB, unless stated otherwise.
• Additional services requested on-site or after confirmation may result in additional charges.

Payment
• Invoices must be paid within 14 days of the invoice date.
• Payments must be made to the bank account specified on the invoice.

Bank Charges & International Transfers
• Any bank charges, intermediary bank fees, correspondent bank fees, or transfer costs related to international payments are the responsibility of the client.
• DC Business must receive the full invoiced amount, net of any bank or transfer fees.
• If bank fees are deducted from the transferred amount (for example due to shared or SHA payment instructions), the outstanding balance remains payable by the client.

Late Payment
Failure to pay within the agreed payment term may result in:
• Suspension of services
• Recovery and administrative costs
• Statutory interest
• Collection via a third-party debt collection agency or legal enforcement

Non-payment
• Non-payment may result in suspension of services
  • Outstanding invoices will be transferred to a collection agency or legal enforcementAll associated cost are the responsibility of the client and all related costs will be charged to the client.

Cancellations
• Changes or cancellations must be communicated as early as possible and not later than 24 hours prior to the planned timeslot.
• Cancellations made within 6 hours of the scheduled service may be charged in full with a minimum of 50%
• Same-day cancellations are charged 50%

Scheduling Changes
• Last-minute changes are subject to availability
• Additional costs may apply for rescheduling or add-ons

We support remote homeowners, hosts, property managers, and agencies by:
• Coordinating access
• Managing cleaning and turnovers
• Reporting issues
• Preparing properties for owner or guest arrival
• Acting as a local on-site contact on Bonaire

Additional responsibilities must always be agreed upon in writing.

We perform our services with care and professionalism.
DC Business is not liable for:
• Pre-existing damage
• Normal wear and tear
• Delays due to access issues or third parties
• Indirect or consequential damages

Clients are responsible for ensuring the property is safe to work in.

DC Business operates responsibly.
Insurance details are available upon request.

Personal data is handled in accordance with our Privacy Policy.

These Terms & Conditions are governed by the laws applicable on Bonaire (Caribbean Netherlands).

Questions regarding these Terms & Conditions:
info@dcbusiness.nl